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Ever Eco warrants all products sold to be free of defects in material or workmanship for a period of one year from the date of purchase.
The warranty on drinkware products does not cover dents, scratches, chipped paint, fading or accidental damage. Our exterior powder coat finish is a premium finish and incredibly durable however does require care to keep it in good condition. Please refer to our FAQ page for usage tips.
Products affected by fair wear and tear, accidental damage, misuse, not following the care instructions or anything other than a manufacturer defect in the material or workmanship, are excluded from coverage under this warranty.
To make a claim on a covered material or workmanship issue, proof of purchase should be provided.
Upon satisfactory evidence being provided, Ever Eco will replace the damaged product or faulty component.
Please submit your claim along with an image or video showing the issue to [email protected]
Ever Eco cannot refund consumers for products purchased from retail stockists or websites other than www.evereco.com.au. Refund requests must be dealt with through the place of purchase where the original transaction occurred.
All international warranty claims (outside of Australia) must be dealt with through the original place of purchase and is subject to the individual retailer's refund/replacement policy.