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Orders are sent within 1-2 business days and a shipping notification will be emailed to you on the day of dispatch. Please allow slightly longer for your order to be processed during sale periods, public holidays and Christmas.
Shipping within Australia
> Free standard delivery for orders over $75
> Orders below $75 attract a flat rate of $7.95 AUD
> Sent via Australia Post Parcel Post with full tracking and signature on delivery
The delivery timeframe is 1-9 business days, depending on where you're located in Australia. Orders are dispatched from our warehouse in Kunda Park, Qld 4556. For a more specific transit time guide, feel free to contact us at [email protected] or refer to the Australia Post delivery time calculator:
We offer flat rate shipping with full tracking. The more you order, the more economical the shipping works out to be.
Any applicable duty and tax at destination country are receiver’s responsibility. If unsure, please familiarise yourself with customs requirements and import duty/tax thresholds in your country prior to placing an order.
Shipping rates are as follows:
> New Zealand - Free shipping for orders over $150. Flat rate of $15.00 AUD for orders under $150
> USA, Canada, Oceania, Singapore, Hong Kong, China - $19.00 AUD
Terms and Conditions
Please note, if an order is returned to sender due to the goods not claimed within the courier's required time frame or an incorrect address provided, there are two options:
> We can refund the order minus the original shipping charge and return to sender fee
> We can resend the order, however the shipping charge will need to be paid again by customer prior to dispatch
If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.
If an 'authority to leave' is requested, Ever Eco cannot accept responsibility for missing packages.
Shipping address can only be updated until the order begins processing. Ever Eco cannot accomodate all address changes and takes no responsibility or liability for orders shipped to an invalid address.