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If you have received an incorrect or faulty product, please contact us so that we can make it right.
We offer a refund for change of mind purchases, if a refund is requested within 7 days of receipt of goods. Product must be unused and returned in original packaging and brand new condition.
The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Ever Eco. Please contact us to make a claim for refund or replacement.
All claims are individually assessed and approved returns are credited back to the original method of payment. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded and then a new order is created. The amount refunded for returned goods will be less the original shipping cost.
All claims must be made within 7 days of receipt of goods.
Please note, we can only issue refunds for orders placed on our website. If you purchased your product from a retail store or website other than evereco.com.au, please go directly to your original place of purchase.